FAQ

FAQ

List of questions and answers

How can I file a complaint?

You can contact us through our accounts on social media platforms or chat via the Wfi application, through the unified number 920029918.

What are the tasks performed by workers per hour?

She does all the housework, including ironing, washing, cleaning, and everything inside the house except taking care of the children or cooking food

What payment methods are available ?

All payment methods are available, whether bank cards, credit cards, or SADAD service

When is the home workforce service provided on an hourly basis?

Usually, Watan provides the service immediately, but the time period may vary depending on availability.

How can I subscribe to Wfi services?

You can subscribe to our services through the unified number 920029918, or through social networking sites, or the application.

What are the features of Wfi’s services?

  • Payment in installments. You can pay the contract in installments if you contract for a period of one year to choose what suits you and for different nationalities according to your choice.
  • Flexible contract periods: You can now contract to serve a resident worker, with various monthly contract options from (three months - six months - one year)
  • Ensuring continuity of service: You can request a replacement of the worker within a maximum period of 30 days. Replacement fees apply after the third order.
  • Contract renewal: You can renew the contract through the Wfi application or by visiting your nearest branch before the expiry of the current contract date or through digital channels.
  • Accompanying a worker outside the Kingdom: The service of accompanying a worker outside the Kingdom is provided to you, subject to several conditions, including that your service package should not be less than 12 months.
  • Translation communication service: We have a translation service for all workers’ languages ​​in order to ensure the quality of the service. You can contact us and request one of the translators for the contracted nationality.
  • Ease of contracting: You can contract easily through the Wfi application. Register, then click on the services icon, choose the service you want to contract for, then choose the appropriate package and contract duration, and choose the payment method that suits you. The contract will be activated immediately after payment, and you will receive a text message about that.

What type of services are available in Wfi?

Wfi provides home care services, whether for short-term services such as an hourly domestic worker, an hourly event service, or an hourly cook, or for long periods such as the services of a live-in domestic worker, a private driver, personal assistance, and a babysitter.

What is Watan First For Human Resources Company?

WFHR (Watan First Co. For Human Resource) aims to provide the market with national and foreign manpower, highly qualified in more than 100 professions, as well as to provide innovative solutions to human resources departments in various sectors. 

Moreover, to provide the best services for our clients, we work in accordance with the latest international standards on improving the educational and practical capabilities of its cadres. 

What are the services provided by Watan?

Watan Human Resources Company provides human resources and manpower services, in addition to offering solutions for the individual sector (residential) and the business sector (institutions, companies, and government agencies) through various services such as: Monthly domestic labor service for the individual sector. Hourly domestic labor service for the individual sector. Professional and non-professional labor services for companies and the business sector. Other services and various solutions in the human resources sector.

Where is Watan located?

Watan’s head office is located in Riyadh, Sahafa district – Thumama road. The company has 1 branch .To view the branches’s locations, click here 

How can I request Watan First For Human Resources Company's services?

That can be done through one of the following methods: 


  • Watan application on smart devices. 
  • Watan’s website. 
  • Email Info@watanfirsthr.com 
  • Call 920029914 

Does Watan allow interviews to select the ideal candidate for the job?

Yes 

When is manpower provided?

The duration depends on the profession itself, nationality and the required quantity. And that is completed after the agreement is confirmed, and the contract fees is paid. 

What professions does Watan provide to the business sector (companies, institutions, and government agencies)?

Watan provides more than 240 professions to meet the needs of the diverse business sector. 

Does Watan provide an ATM bank card for the worker (s/he) in the business sector?

Yes, we provide that to all workers. And we transfer salaries to the card at the beginning of each Gregorian month. 

Does the company provide medical insurance for the worker (s/he) in the business sector?

Yes, and the ID card is sufficient when visiting the medical centers, without the need to present the insurance card. 

Is it possible to replace the worker (s/he) in case of illness or refusal to work?

Yes (in accordance to the agreed upon dropout rate in the contract) 

Can the worker (s/he) travel outside the Kingdom of Saudi Arabia with the client?

Yes, but a security deposit must be paid for this service, and it is a refundable amount upon the worker’s (s/he) return to the Kingdom of Saudi Arabia. That is in addition to the government exit and entry fees based on the travel period. The relationship manager should be contacted as well to sign the documents. It is also imperative for the client to obtain the necessary visas for the worker (s/he) to enter the country he wishes to travel to, according to the requirements of each country. 

What are the hourly professions offered by Watan for the home sector?

  • Household cleaning service. 
  • Personal care service. 
  • Babysitting service. 

How can I request the hourly home labor service?

You can do so by contacting Watan through: 


  • Mobile: 920029918 
  • Email: Info@watanfirsthr.com 
  • Web: watanfirsthr.com 
  • Visit one of Watan’s branches. 

Call Anytime

92 002 9918

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